KEY HIGHLIGHTS
- Prism+ addresses CCS findings on outdated website features.
- F270i Pro monitor listed with a steep 78% cut from $899 to $199.
- Company says all prices now reflect real offers and stock levels.
If you’ve been browsing for a new TV or monitor from Prism+ lately, you might have seen some chatter online about “inflated discounts” and website urgency tactics. Here’s the thing — Prism+ has now responded, saying that recent customers from May 2025 onwards weren’t affected by the problematic features highlighted by the Competition and Consumer Commission of Singapore (CCS).
CCS had earlier pointed out several website elements that could pressure shoppers into buying too quickly. Think countdown timers that looked a bit too perfect, stock indicators that didn’t quite match reality, and discount claims that didn’t align with the actual product prices.
Before we go deeper, here’s a quick look at the key details shoppers might want to know.
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Monitor Deal Drops to $199 Summary
| Item / Issue | What CCS Flagged | Prism+ Response |
|---|---|---|
| Urgency tools | Fake timers, stock indicators | Removed; called legacy features |
| Discount accuracy | “Up to 67%” not achieved | Linked to technical errors |
| Main discount example | F270i Pro: $899 → $199 | Discount confirmed as valid |
| Current policy | Prices from May 2025 reflect real offers | Safeguards implemented |
What Exactly Did CCS Find?
According to CCS, features on the Prism+ website created an impression of shortage or limited-time offers. This included:
- Countdown timers that didn’t always reset correctly.
- Stock numbers that weren’t based on actual inventory.
- Discounts that looked larger than they really were.
One example involved products advertised as “up to 67% off,” but none of them matched that top discount.
Prism+ called these issues unintentional and tied to older backend setups — including leftover COVID-era shortage messaging that simply wasn’t updated.
Prism+ Says Discounts Since May Are Accurate
In a response to Stomp on 8 December, Prism+ said all discounts shown since May 2025 match real listed offers. The company even provided a discount table covering nine TV and monitor models.
The standout? The F270i Pro gaming monitor, dropping from $899 to $199, a steep 77.9% discount. That number caught attention because CCS had raised concerns about inflated percentages — but in this case, Prism+ insists the numbers are real.
And yes, the company added that prices could dip even more during major sale days like 12.12.
Company Acknowledges Past Issues, Says Customers Not Affected Recently
Prism+ admitted that a “small number of legacy marketing practices” were still present on its site earlier this year. These included:
- Old stock metafields that didn’t sync properly
- Outdated shortage warnings from the pandemic period
- Site-wide discount claims not tracking with individual product deals
The retailer said it worked directly with CCS to sort things out, and that fixes were made “within days.”
From Jurong East to Pasir Ris, shoppers love a good deal — and many of us scan the discount percentages closely. Prism+ stressed that no recent customers were misled, and that the firm has strengthened checks to prevent such issues from happening again.
Strengthened Transparency and Safeguards
The company said it now uses real-time inventory tracking and clearer price displays. That means what you see should match the actual stock and discounts when you add an item to cart. For shoppers who’ve been frustrated by sudden sold-out messages or prices jumping at checkout, this update should offer some peace of mind.
In their final statement, Prism+ added:
“We regret any concern caused and have strengthened internal processes to uphold transparency.”
FAQs
Is the $199 F270i Pro monitor deal genuine?
Yes, according to Prism+, the 77.9% discount is accurate and part of the current campaign pricing.
Did CCS say Prism+ misled customers?
CCS flagged website features that could pressure consumers, but Prism+ says recent customers were not affected and all corrections were made promptly.
Are Prism+ discounts now reliable?
The company says that from May 2025 onward, all listed promotions reflect real, verifiable prices.
Will prices drop again during 12.12 or other sales?
Prism+ hinted that certain items may dip further on big sales days.
Should I be worried about stock indicators?
Prism+ says stock levels displayed now come from real-time inventory, not prefilled placeholders.
